The checker reads one suspicious email. Batmail reads your whole inbox overnight.
Paste the E-ZPass email into the checker and it reads it for the signs below.
The checker reads the sender address, the wording, any link address you paste with the email and what the email asks you to do. It gives a verdict, a risk score from 0 to 100, the exact wording behind each red flag and what to do next. It is free and needs no signup.
Batmail phishing email checker
A fake E-ZPass email says you owe a toll balance, adds a late fee and gives a link and a number to pay.
The E-ZPass Group’s notice and its April 2024 release describe fake toll messages, mostly sent as texts, that look like this email. The email below is invented, and each number is one of the signs.
Example
Dear driver,
Our records show an unpaid toll balance of $12.40 on your E-ZPass account.
Pay today, or a late fee of $50 will be added.
To pay by phone, call 1-800-555-0187 and read out your card number.
The button says e-zpassgroup.org/pay
A message in the name of the E-ZPass Group that says you owe a toll.
The E-ZPass Group says it does not hold customer accounts or collect tolls, and that a message claiming to be from it saying you owe a toll is a scam.
An unpaid balance on an account the group does not hold.
The E-ZPass Group says the toll account information in these messages is neither valid nor accurate.
A late fee to hurry you.
The E-ZPass Group describes texts signed "E-ZPass Toll Services" that tell you to click a link to pay an outstanding toll balance to avoid a late fee.
A phone number to call and pay.
The E-ZPass Group says not to click on any links or call any phone numbers in the message, and the FBI's warning that it repeats says the phone numbers appear to change between states.
A button that says e-zpassgroup.org and goes somewhere else.
The E-ZPass Group repeats the FBI's warning that the link in these messages is created to impersonate the state's toll service name.
From E-ZPass Group: Notice on fraudulent text and email messages, read 9 November 2026.
From E-ZPass Group: E-ZPass issues warning to customers on smishing scam, read 9 November 2026.
Read the sender's address from the right, because the last two parts say who owns it.
Anyone can put “E-ZPass” in front of an address. The part to read is the domain, after the @ in a sender or after the https:// in a link. Read it from the right: the last two parts name the owner, and everything in front of them is only a label the owner chose. The E-ZPass Group’s own site is at www.e-zpassgroup.org, and the owner of that address is e-zpassgroup.org. That site is not where a toll bill comes from: the group says its member agencies and companies run the accounts, and lists them on its Members page.
Read the domain from the right
www.e-zpassgroup.org
From the E-ZPass Group's siteOwned by e-zpassgroup.org. This is the address of the E-ZPass Group's own site, which says it does not hold customer accounts or collect tolls.
e-zpassgroup.org.toll-pay.example
Not from the E-ZPass GroupOwned by toll-pay.example. e-zpassgroup.org is only a label in front of it.
ezpass-toll-balance.example
Not from the E-ZPass GroupOwned by ezpass-toll-balance.example. The name has E-ZPass in it, but the owner is someone else.
From E-ZPass Group: Notice on fraudulent text and email messages, read 9 November 2026.
The E-ZPass Group says it holds no customer accounts and collects no tolls, so its name on a toll bill is a scam sign.
The E-ZPass Group’s notice and release are mostly about texts, and the notice names email messages too. They give short rules for a message that says you owe a toll. A fake toll bill breaks at least one of them.
| Question | What the E-ZPass Group says | What a fake toll bill does |
|---|---|---|
| Does the E-ZPass Group hold accounts or collect tolls? | What the E-ZPass Group saysThe E-ZPass Group says it does not, that its member agencies and companies support their own customers, and that a message claiming to be from the group saying you owe a toll is a scam. | What a fake toll bill doesSigns as E-ZPass Toll Services and says you owe a toll. |
| Where do I check a toll message? | What the E-ZPass Group saysThe E-ZPass Group says to go directly to that toll facility's website to validate it, and not to click any links or call any phone numbers in the message. | What a fake toll bill doesGives a link and a phone number to pay. |
| What do the fake messages say? | What the E-ZPass Group saysThe E-ZPass Group describes texts signed "E-ZPass Toll Services" that tell you to pay an outstanding toll balance to avoid a late fee, and says the account information is neither valid nor accurate. | What a fake toll bill doesAsks for $12.40 and adds a $50 late fee. |
| What does the link look like? | What the E-ZPass Group saysThe E-ZPass Group repeats the FBI's warning that the link is created to impersonate the state's toll service name, and that phone numbers appear to change between states. | What a fake toll bill doesA button that says e-zpassgroup.org and opens another site. |
| Which agency runs my account? | What the E-ZPass Group saysThe E-ZPass Group lists its member agencies and companies on its Members page. | What a fake toll bill doesNames no agency, only E-ZPass. |
From E-ZPass Group: Notice on fraudulent text and email messages, read 9 November 2026.
From E-ZPass Group: E-ZPass issues warning to customers on smishing scam, read 9 November 2026.
The E-ZPass Group says to go straight to your toll agency's own website, not to the links or numbers in the message.
The E-ZPass Group says to validate a toll message at the toll facility’s own website, and to report fraud to the FTC and the FBI’s Internet Crime Complaint Center.
What to do with a toll message that says it is from E-ZPass
- Do not click or call
Not the link, not the number.
The E-ZPass Group says not to click on any links or call any phone numbers in the message you received.
- Go to your toll agency
Open its website yourself.
The E-ZPass Group says to go directly to that toll facility's website to validate, and lists its member agencies and companies on its Members page.
- Report it
To the FTC and the FBI's IC3.
The E-ZPass Group says to include the phone number or email address the message was sent from and the website listed in it.
From E-ZPass Group: Notice on fraudulent text and email messages, read 9 November 2026.
From E-ZPass Group: E-ZPass issues warning to customers on smishing scam, read 9 November 2026.
Five steps tell you whether a toll email is real without clicking anything.
- Leave the button, the link and the phone number alone. The E-ZPass Group says not to click any links or call any phone numbers in the message.
- Read the sender’s actual address from the right, as in the picture above. The E-ZPass Group says a message in its name that says you owe a toll is a scam.
- Check for a real balance by opening your own toll agency’s website. The E-ZPass Group says to go directly to that toll facility’s website, and the FTC says to contact a company using a phone number or website you know is real, not the information in the email.
- Paste the email into the checker at the top of this page for a second read.
- Report it to the FTC and the FBI’s Internet Crime Complaint Center, with the address it came from and the website in it. In Gmail you can also choose More next to Reply, then Report phishing.
Steps from E-ZPass Group: Notice on fraudulent text and email messages, read 9 November 2026.
Steps from FTC Consumer Advice: How To Recognize and Avoid Phishing Scams, read 9 November 2026.
Steps from Gmail Help: Avoid & report phishing emails, read 9 November 2026.
If you filled in the form on a fake toll page, the E-ZPass Group says to contact your financial institution right away.
The E-ZPass Group says customers who clicked the link and completed the form should immediately contact their financial institution and notify E-ZPass of any erroneous information posted to their accounts. For a message you did not act on, it says to delete a toll text immediately. The pages we read give no steps for a click alone, and the FTC says that if something may have downloaded, you should update your computer’s security software and run a scan.
What to do depends on what you did
You only read it.
Do not click or call. Report it to the FTC and the FBI's Internet Crime Complaint Center.
You clicked but typed nothing.
If something may have downloaded, update your computer's security software and run a scan.
You filled in the form.
Contact your financial institution right away and notify E-ZPass of any erroneous information posted to your accounts, then follow the steps at IdentityTheft.gov for what you shared.
From E-ZPass Group: E-ZPass issues warning to customers on smishing scam, read 9 November 2026.
From E-ZPass Group: Notice on fraudulent text and email messages, read 9 November 2026.
From FTC Consumer Advice: What To Do if You Were Scammed, read 9 November 2026.
From FTC Consumer Advice: How To Recognize and Avoid Phishing Scams, read 9 November 2026.
The same checks work on other fee and delivery notices.
A fee notice can borrow the name of any agency or carrier. The guide to fake USPS emails covers a fee to release a package, and the guide to fake DHL emails covers a payment request that is not customs duties. The holiday scam emails guide puts the kinds side by side.
These are the questions people ask next.
Can the E-ZPass Group email me that I owe a toll?
No. The E-ZPass Group says it does not hold customer accounts or collect tolls, so a message claiming to be from the E-ZPass Group that says you owe a toll is a scam. It says its member agencies and companies run the accounts, and lists them on its Members page.
What should I do with a toll message?
The E-ZPass Group says that if you receive a text that appears to be from E-ZPass or a specific toll facility, you should go directly to that toll facility's website to validate it, and not click any links or call any phone numbers in the message.
What did the E-ZPass Group warn about in 2024?
In April 2024 the E-ZPass Group warned about texts signed "E-ZPass Toll Services" that tell you to click a link and pay an outstanding toll balance to avoid a late fee. It said the toll account information in these texts is neither valid nor accurate, and told customers to delete them immediately and not click on any links.
What did the FBI say about toll texts?
The E-ZPass Group's release says the FBI warned of a wave of fraudulent toll texts, and that the FBI's Internet Crime Complaint Center had received over 2,000 complaints from at least three states. It says the link in the text is made to impersonate the state's toll service name, and the phone numbers appear to change between states.
Where do I report a fake toll message?
The E-ZPass Group says you can report fraudulent texts to the Federal Trade Commission and the FBI's Internet Crime Complaint Center, and to include the phone number or email address the message was sent from and the website listed in it. In Gmail you can also choose More next to Reply, then Report phishing.
What if I clicked the link and filled in the form?
The E-ZPass Group says customers who clicked the link and completed the form should immediately contact their financial institution and notify E-ZPass of any erroneous information posted to their accounts.
Every step on this page comes from these official pages.
Read on . Spot a step that has changed? Email support@batmail.ai and we will fix it.